Order & payment

Prices are daily prices. The price at the time of the ordering is the applicable price for the purchase.

Won Wood Original subjects to printing errors, price errors, VAT and tax changes, as well as out-of-stock items and delivery failures from our suppliers.

Ordering

Once you have placed an order, you will receive an online confirmation. Should you not receive this confirmation within 1 hour, please contact us. You will also receive a new mail the same day as your order has been shipped.

When you trade with Won Wood Original, agreements are made in English.

If you wish to receive a new copy of your order confirmation, please send us an email at info@wonwoodoriginal.com

Payment

We accept payment by Stripe & PayPal, which is safe and easy to use.

  • You don’t have to be a member of PayPal to make a purchase.
  • You can also pay by bank transfer. Please send us an email with your order and we will send you our bank details for payment.
  • Payments are made via Stripe and all data is transferred in a secure manner via a SSL certificate. We use Stripe to collect/process transaction information’ on card purchases. See Stripe security policy here: Security Policy.

Online payment by card

When paying by electronic payment card, the amount will be deducted only when the goods have been shipped.

It is paid via secure and encrypted Secure Socket Layer (SSL) connection. This means that your card information can not be read by outsiders.

When you trade with a payment card, we reserve the right to check if the personal information provided is true.

We can at any time write down the amount paid – for example. A product is sold out, or not desired anyway. However, for safety reasons, we can NEVER increase the approved amount.

Delivery

Items marked with green are inventory and the delivery time for these is 3-5 weekdays. If an item is not in stock, it must first be manufactured and the time of the declared product is stated on the basis of the product.

We always send orders in incoming order. For sale, birthday or similar, there may therefore be a longer delivery time. This will be explained on the page.

Shipping costs

Our shipping price depends on the purchase total amount and the country in which the order is to be delivered. We have a fixed shipping price on Won Wood Original. It is possible to choose between having the package sent “without redeployment” or “with redeployment”. There will always be a Track-and-Trace number, so it is possible to follow the order from our warehouse to the agreed delivery point.

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order. If you have any questions or queries please contact us at info@wonwoodoriginal.com.

Return and withdrawal right

When you shop at Won Wood Original, you have 14 days of cancellation, where you can inform us that you regret the purchase and then return the item to us.

The right of cancellation expires on the day you received the item. If the deadline expires on a public holiday, Saturday, constitution, Christmas eve or New Year’s Eve, the deadline for the next following day is extended. In order to make the cancellation right, you must notify us by email within 14 days of receipt of the item by email.

After receiving, you must handle the goods in a way so that you can determine the nature, characteristics and the way in which they work.

You are liable for any impairment of the value of the product due to handling other than what is necessary to determine the nature, characteristics and manner of the product. In other words – The product can be tested in the same way as if you tried it in a physical store.

If the product is tested in addition to what has been described above, we consider it as “used”, which means that, in the case of withdrawal of the purchase, you can only receive a small amount or none of the purchase amount, depending on the merchant’s commercial value. We consider used goods as being without commercial value.

In the case of a clean return item / exchange item, the return will apply to you – we pay in return for the newly exchanged item to be shipped to you again.

You bear the risk of the item from the delivery of the item, and upon return you are responsible for the goods being packaged properly.

You can not regret just refusing the receipt of the item without giving us a clear notice of this.

For all returs, please send an email and we will guide you to return the item.

Complaint

Of course, 24 months’ right of complaint is granted in accordance with the Purchasing Act. Which means you can either get the item repaired, exchanged, the money back or refusal in the price, depending on the specific situation.

Damage to the product due to customer fault handling is not covered by the warranty. Complaint concerning Errors and omissions must be notified to Won Wood in a timely manner after receipt of the goods.

Here, max. Two months as reasonable time unless otherwise agreed.

If your claim is warranted, we will naturally refund your (reasonable) shipping costs.

For all returs, please send an email and we will guide you to return the item.

Privacy Policy

We do not resell personal information and do not disclose your personal information to others. These are only registered in our customer directory. You may at any time delete your information if this is desired. In order for you to enter into an agreement with us at wonwoodorignal.com we need the following information: Name, address, telephone number and e-mail address.

We make the registration of your personal information for the purpose of delivering the item correctly to you.

The personal data are registered with Won Wood Original, stored for up to five years after which the information is deleted.

When collecting personal information through our website, we ensure that it always happens by giving your explicit consent so that you are informed of exactly what information is collected and why.

We do not store customer information encrypted. We do not transmit customer information encrypted.

As registered with Won Wood Original, you are always entitled to object to the registration. You also have the right to understand what information is registered about you. You have these rights in accordance with the Personal Data Act, and you can contact us at e-mail info@wonwoodorigina.com

Cookies

At Won Wood Original, cookies are used to optimize the site and its functionality, thus making the visit as easy as possible for you. You can delete cookies from your computer at any time. How this is done depends on your browser.

Log statistics

We use a log statistics at www.wonwoodoriginal.com. This is a statistics system that collects information that can provide a statistic of how many visitors we have, where they come from, and where on the site it is left, etc.

Log statistics are used only for the purpose of optimizing www.wonwoodoriginal.com.

Won Wood Original´s products are made in Denmark and dispatched from denmark.

Wonwoodoriginal.com is a site operated by Won Wood Original Ltd.

Won Wood Original Ltd is a company registered in England & Wales No. 10993496 and with our registered office at 27 Old Gloucester Street London United Kingdom WC1N 3AX.